We provide consultation service if clients contact us. The industry situation, potential purchasing amount, and procurement period are usually needed so that we can provide considerate service.
Production schedule tracking service
We will keep you informed about the production schedule, to assure you that the production is in line with the contract.
Sometimes client needs to modify the order. We will try to make adjustment according to client's requirement.
For some special clients, we can take care of the shipping service for them.
We will track client's needs, and accordingly keep making improvement. Specifically, our skiving and roller burnishing machine comes with on-site installation service and one year warranty. The hydraulic cylinder comes with the same warranty period. Generally, Zhenhua provides free repairing service for products under warranty. If the products that out of warranty failed, we provide repairing service with limited fee.
We have been providing customer-centered service since our foundation. Sometimes we just send our technicians immediately after client called for help.